Privacy Policy

1. Introduction

Prestige Drive is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our car rental services or visit our website.

If you have questions or concerns about this policy, please contact us at [email protected].

2. Information We Collect

We collect personal information that you provide to us when you:

• Make a vehicle reservation or rental inquiry
• Create an account on our website
• Contact us for customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys or promotions

The personal information we collect may include:

• Name, email address, and phone number
• Mailing address and billing information
• Driver's license number and other identification documents
• Payment card information
• Vehicle preferences and rental history
• Communication preferences

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill your vehicle rental reservations
• To communicate with you regarding your rental, including confirmations and updates
• To provide customer support and respond to your inquiries
• To process payments and maintain transaction records
• To send you marketing communications (with your consent)
• To improve our services and website functionality
• To comply with legal obligations and protect our rights
• To prevent fraudulent activity and ensure service security

4. Legal Basis for Processing

We process your personal information based on:

• Contract Performance: Processing necessary to fulfill our rental agreement with you
• Consent: Where you have provided explicit consent for specific processing activities
• Legitimate Interest: For business operations, fraud prevention, and service improvement
• Legal Obligation: To comply with Taiwan's Personal Data Protection Act and other applicable laws

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that assist with payment processing, roadside assistance, insurance verification, and vehicle maintenance
• Insurance Companies: As required for coverage verification and claims processing
• Law Enforcement: When required by law or to protect our rights and property
• Business Partners: With your consent for joint promotional activities

We do not sell your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (typically seven years for financial records)
• Resolve disputes and enforce our agreements

Once retention is no longer necessary, we securely delete or anonymize your information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Employee training on data protection practices
• Incident response procedures for potential breaches

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please review our Cookie Policy.

9. Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Object: Object to processing of your information for direct marketing purposes
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for processing based on your consent

To exercise these rights, contact us at [email protected].

10. Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, and updates. You can opt out at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us at [email protected]
• Updating your preferences in your account settings

11. Third-Party Links

Our website may contain links to external websites not operated by us. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

13. International Data Transfers

Your information is primarily processed and stored in Taiwan. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this policy.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact:

16. Regulatory Authority

If you believe we have not addressed your concerns appropriately, you have the right to lodge a complaint with Taiwan's National Development Council or other relevant supervisory authority.